We are GR Typing Services. Our company address is at 13 Smithy Croft, Dronfield Woodhouse, Dronfield, S18 8YB. In this privacy policy we will refer to ourselves as ‘we’, ‘us’ or ‘our’.
You can get hold of us in any of the following ways:

(a) by phoning us on 0781 089 7400;
(b) by e-mailing us at genna@grtypingservices.co.uk; or
(c) by writing to us at 13 Smithy Croft, Dronfield Woodhouse, Dronfield, S18 8YB

We take the privacy, including the security of personal information we hold about you seriously. This privacy policy is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy policy carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

Genna Rowbotham is the Data Protection Officer. You can contact them using the details set out above.

We may issue you with other privacy policies from time to time, including when we collect personal information from you. This privacy policy is intended to supplement these and does not override them.

We may update this privacy policy from time to time. This version was created on 19th December 2023.

1. Key Definitions

The key terms that we use throughout this privacy policy are defined below, for ease:

Data Controller: Under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected, stored and how it is used.

Data Processor: A Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the
Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an e-mail marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.)

Personal Information: In this privacy policy we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information which has been anonymised.

Special Information: Certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.

2. Details of personal information which we collect and hold about you

2.1 Set out below are the general categories and details of retention periods in relation to those categories (see section 7 below for more details about retention) and in each case the types of personal information which we collect, use and hold about you:

General Category: Types of Personal Data in that category including Retention Periods.

Identity Information: This is information relating to your identity such as your name (including any previous names and any titles which you use). Retention period is seven years.

Contact Information: This is information relating to your contact details such as e-mail address, addresses, telephone numbers. Retention period is seven years.

Payment Information: This is information relating to the methods by which you provide payment to us such as details of any payments (including amounts and dates) which are made between us. Retention period is seven years.

Transaction Information: This is information relating to transactions between us such as details of the service(s) provided to you. Retention period is seven years.

Review & Feedback Information: This is information which we have collected from you or which you have provided to us in respect of reviews and feedback. Permanently retained unless requested to be removed. You can contact us using the details set out at the beginning of this privacy policy.

Website, Device and Technical Information: This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device). Retention period is seven years.

The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.

3. Details of special information which we collect and hold about you

3.1 Special information is explained in section 1 above. We do not collect or hold any special information about you.

3.2 We do not collect information from you relating to criminal convictions or offences.

4. Details of how and why we use personal information

4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons:

(a) Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you.

(b) Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.

(c) Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound.

(d) Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

4.2 So that we are able to provide you with our service(s), we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the service(s) to you.

4.3 It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the service(s) to you.

4.4 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this privacy policy. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you.

4.5 We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. If we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is and for some of the purposes we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy policy.

Purpose and Legal Reason(s) for using the personal information

To enrol you as a customer: Contract reason.

To provide a service, which includes payment transactions, advising you of any updates in relation to the service(s) or any enforcement action against you to recover payment: Contract reason and legitimate interests reason (in order to recover money which, you owe us).

To manage our contract with you and to notify you of any changes: Contract reason and legal obligation reason.

To comply with audit and accounting matters: legal obligation reason.

For record keeping, (including in relation to any guarantees or warranties provided as part of the service(s)): Contract reason and legal obligation reason.

To improve the service(s) which we supply: Legitimate Interests Reason (in order to improve the service(s) for future customers and to grow our business).

To send communications to you about service(s) that you may be interested in. More details about marketing are set out in section 9 below: Legitimate interests' reason (in order to grow our business) and consent reason.

To ensure the smooth running and correct operation of our website: Legitimate interests' reason (to ensure our website runs correctly).

To understand how customers and visitors to our website use the website and interact with it via data analysis: Legitimate interests' reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements).

4.6 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information, and you are not identifiable from that combined data we are able to use this.

4.7 Under data protection laws we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about. If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact, you to explain this, and what legal reason is in place to allow us to do this.

5. Details of how we collect personal information and special information

5.1 We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Marketing Information directly from you when you fill out a form, purchase service(s) from us, contact us by e-mail, telephone, in writing or otherwise.

5.2 We may receive some of your personal information from third parties or publicly available sources. This includes:

(a) Contact Information from our selected third-party suppliers.

(b) Identity Information and Contact Information from publicly available sources such as Companies House.

(c) Website, Device and Technical Information from third parties such as analytics providers like Google.

We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website. To find out more about these please see our cookie policy which is available here: www.grtypingservices.co.uk/cookie-policy

6. Details about who personal Information may be shared with

6.1 We may need to share your personal information with other organisations or people. These third-party organisations may include:

(a) Suppliers such as payment providers and administration providers.

(b) Government bodies and regulatory bodies such as HMRC, fraud prevention agencies.

(c) Our advisors such as lawyers, accountants, auditors and insurance companies.

(d) Our bankers.

(e) E-mail platforms.

7. Details about how long we will hold your personal information

7.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting, auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties which we have provided with the service(s).

7.2 We have set out above the details of our retention periods for different types of data. You can find them in section 2 above.

8. Your rights under data protection law

8.1 Under data protection laws you have certain rights in relation to your personal information, as follows:

(a) Right to request access (this is often called ‘subject access’): This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

(b) Right to correction: This is the right to request that any incorrect personal data is corrected, and that any incomplete personal data is completed.

(c) Right to erasure: This is often called the “right to be forgotten”. This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.

(d) Right to restrict processing: This right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.

(e) Right to data portability: This right allows you to request us to transfer your personal information to someone else.

(f) Right to object: You have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information. In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

8.2 In addition to the rights set out in section 8.1 where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.4 above.

8.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this privacy policy. If you do make a request then please note:

(a) We may need certain information from you so that we can verify your identity.

(b) We do not charge a fee for exercising your rights unless your request is unfounded or excessive.

(c) If your request is unfounded or excessive then we may refuse to deal with your request.

9. Marketing

9.1 You may receive marketing from us about similar service(s), where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.

9.2 However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this privacy policy.

9.3 If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to service(s) which you have purchased from us).

9.4 We do not pass your personal information on to any third parties for marketing purposes.

10. Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy policy.